What is TrulyReview?
Getting better reviews and more client and customer referrals can be done by following a disciplined and proactive process.
TrulyReview is software that implements, manages, and enhances that process. Its emphasis on gathering client feedback makes getting reviews and referrals from your clients and customers easy for almost any individual, professional, or business. Its many features helps to grow your business and save time while doing it.
We're offering a Post Labor Day Special in which you can save up to 66% off our plans. If you're interested see our plans and pricing to take advantage. Hurry though, the offer is only available for the next few days!
Reviews and referrals made easy.
Whether you are starting up or you are an established business, working a side job or full time career, indoors or outside, Or whether it's a side job or full time career. Or maybe you just starting something on the side, Regardless of what type of service or product you provide, getting referrals has always been and will always be key to obtaining new business. And just as important are positive reviews.
But how do you get more? I’ll let you in on the secret early. You don’t even have to pay us to learn it. (but if you want to contribute $5 or $10 you can and we’ll gladly accept it. Contribute 5 or 10 😀)
Are you ready for it?
The secret to getting better and more reviews and increased referrals from your clients or customers is to …
JUST ASK.
Yup. That's it.
JUST ASK your clients or customers.
Habitually.
Why does it work? Because:
More than 70% of satisfied clients and customers are happy to write
reviews and give referrals if asked.
More than 70% of satisfied clients and customers are happy to write reviews and give referrals if asked.
Then why don’t we ask more? Part of the reason is purely customary — we assume that the quality of our work speaks for itself. The other reason why many of us don’t ask is because we have reservations about how and when to ask for referrals and reviews. In either case, there are some problems with not being proactive.
First, work doesn't talk. Clients and customers do. And satisfied and even very satisfied clients and customers do not always provide referrals and give positive reviews. Not because your services were not amazing, but because many times they were never prompted or asked.
Think about it. How often have you referred friends or family or given a stellar review just out of the blue, completely unprompted?
Second, reviews and referrals don't happen on your schedule. Why should they? Clients and customers may not currently know someone that needs your services or they believe you already have a stellar reputation. Many may simply just forget.
At TrulyForms we find that a great way to ask for referrals and reviews is to start by asking your client or customer to give you feedback. That way if you do later ask for a referral or review it feels natural.
Backed by Feedback
More than 60% of professionals and businesses do not ask for client or customer feedback.
There are several reasons why gathering client and customer feedback is a great practice.
First, feedback helps you identify very satisfied, satisfied, and unsatisfied clients and customers and provides insights into why they may be ecstatic, neutral, or unsatisfied.
Second, it gives you the opportunity to turn unsatisfied clients or customers into satisfied ones. Sometimes, it’s just enough to ask for their input to do so.
Third, the questions that you ask actually help to prime your clients or customers to give a positive review and make a referral.
Finally, it can identify areas in which you excel, have a competitive advantage, or that could use some improvement.
TrulyReview specializes in client and customer referrals, reviews and feedback. Our easy-to-use web based software will help you get better reviews and more referrals at a lower cost — our subscription plans are on sale now for a limited time.
Just $125 $75 for our Monthly Plan and $900 $499 for our Annual Plan .
The I need aspirin do-it-yourself method.
Everything I’m going to tell you, you can do yourself to increase client referrals, get better reviews, and get valuable
client feedback. We will use the word client
in our example but customer
applies equally.
Beware, this method is not pain free:
- Decide what client feedback you want. What questions do you want to ask your client? How? When? Remember, the insights you get from your client feedback are only as good as the quality of the questions you ask.
- Create your feedback surveys with whatever tools that best suit you and your clients.
- Send out the survey to your clients. Either by mail, email, fax, carrier pigeon, or whatever method you choose.
- Wait for them to respond.
- If they have not responded send them a reminder. You might have to repeat this step a few times.
- Gather their responses and start analyzing them. Analyze them individually and then collectively to find actionable insights. You can use whatever tools that you want.
- Start identifying which clients are very satisfied, just satisfied, and unsatisfied with your services.
- Think about ways to change very satisfied and unsatisfied clients into very satisfied ones and implement those changes.
- Talk to your very satisfied and satisfied clients and ask them for a review. If they provide a review encourage them to share it online on as many places as possible.
- If they don’t respond, gently remind them for a review. You may have to repeat this step until they do, without being annoying.
- Just like the review, ask very satisfied and satisfied clients to make a referral. Also, ask for the contact information of anyone they know who may need your services. Remember, you may have to repeat this step until they do while avoiding being annoying.
- Thank your clients who have provided you with reviews or referrals.
- Maintain and organize all feedback that you have been given by your clients.
- Maintain a list of very satisfied and satisfied clients and a few times a year ask for a referral or a review through reminders.
- Market to prospective clients you gained via your referral request. Market by email, newsletter, social media, direct mail, or whatever method you want.
- Maintain and repeat this whole process as part of your regular practice and routine.
Putting it all together.
Those are a lot of steps, but necessary if you want to proactively grow your business and provide better service. Many believe they don’t have the time or resources to follow these steps. With TrulyReview you do.
With just your customer’s or client’s name and email address you can request feedback, reviews, or referrals. It can gently remind clients and customers to provide feedback, give and share a review, or make a referral. And you’re notified whenever they do so. Its various scheduling features help to even make much of the process automatic if you want.
TrulyReview also includes the capabilities to analyze feedback and make recommendations. And with our high-quality and customizable surveys you always get the most relevant analysis and recommendations. The combination of all these features is a full process to help you get better reviews, more referrals, and insightful feedback.
Sign up for TrulyReview today and take advantage of our Post Labor Day Special. Get up to 66% off our monthly, quarterly, and annual plans. And if you want to talk to us some more, we’re happy to listen. Just send an email to Bob.